FAQs

1. What is Prime360Shop?

Prime360Shop is your go-to destination for stylish, high-quality, and affordable products. We bring you the latest trends and timeless essentials that fit your lifestyle and personality.

2. How do I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your payment is complete, you’ll receive an order confirmation email.

3. How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, and delivery usually takes 7–15 business days after dispatch.

4. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your package in real time.

5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

6. What is your return policy?

If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. Items must be unused and in their original packaging. Check our Return Policy page for more details.

7. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once the order is processed or shipped, we may not be able to make changes.

8. Do you offer international shipping?

Yes, we proudly ship worldwide. Shipping costs and delivery times vary depending on the destination.

9. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact our support team immediately at support@prime360shop.com with your order number and a photo of the product — we’ll resolve the issue quickly.

10. Are your products authentic and high-quality?

Absolutely. We take pride in sourcing premium-quality products from trusted suppliers to ensure every customer gets the best value and experience.